
Urban Decay
Urban Decay Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Urban Decay has 1.2 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Can't get ahold of anyone", "I would never order another one of their products from anywhere again being that their customer service is this poor", "do not buy items directly from this company", "Ask if product is guaranteed.", "When buying it ask for their guarantee in writing. & save sales slips.".
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Location. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Urban Decay has 1.2 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Can't get ahold of anyone", "I would never order another one of their products from anywhere again being that their customer service is this poor", "do not buy items directly from this company", "Ask if product is guaranteed.", "When buying it ask for their guarantee in writing. & save sales slips.".
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Location. The price level of this organization is high according to consumer reviews.
Media from reviews








I didn’t receive my package
I want my package as soon as possible as possible I have ordered that for the gift plzzz I want my package before Christmas
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Not full order received
I did not receive my full order out of seven items I only received four and the pallets were the most expensive and important that I did not receive.
User's recommendation: Can't get ahold of anyone
Don't ever buy from Urban Decay!
I ordered a palette from Urban Decay that was a Black Friday 50% discount. I waited for almost a week.
When I received the palette, it had been shipped in a bag with no bubble wrap. Needless to say, it looked sad if the palette has exploded. Cannot reach them in any way, share or form. They wanted me to pay another $49 to some other country for them to help.
Very frustrating! Don't order through them.
They also use talcum powder, which is bad for your eyes and skin. Find a better company!!!
I didn’t receive my package
I want tracking number for the package I did not receive it and its charging date again and again I dont know why
Very poor customer service
After I received an email that my order had shipped, I noticed that it was being shipped to an address. I hadnt lived at in almost 2 years.
You cant find a Customer Service number to actually talk to somebody, the two that I did find do not work. I filled out the online form and received an email back that there was nothing that they could do. Something similar to this happened to me with another company years ago and they immediately sent a new order to my current address.
Ive tried filling out their forms again and emailing them back and they will not respond. All of this for a product that probably cost them less than five dollars to make .
User's recommendation: I would never order another one of their products from anywhere again being that their customer service is this poor
Terrible communication
Terrible communication, a chat with urban decay And I was misled there was different company charging me $45 for what not right
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy package arrived but is missing items that I ordered and paid for
ORDER NUMBER UCA_00626130
DATE ORDERED Feb 9, 2024
I ordered All Nighter Long Lasting Makeup Setting Spray Jumbo
and eyeshadow Primer.
I got the eyeshadow Primer but NOT the All Nighter Jumbo Spray. I ordered these items for my daughter's birthday which is tomorrow.
She will not get her present. What terrible company is it?
They sent a package but half of the order is missing!!!
I got two samples which are useless for me and the eyeshadow primer but NO jumbo Spray!!! Where is my jumbo spray that I paid for???
Preferred solution: Deliver product or service ordered
User's recommendation: do not buy items directly from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Order received but half of the order is missing
Feb 16, 2024
Urban Decay - My package arrived but is missing items that I ordered and paid for.
ORDER NUMBER UCA_00626130 DATE ORDERED Feb 9, 2024.
I ordered All Nighter Long Lasting Makeup Setting Spray size - Jumbo and eyeshadow Primer. I got the eyeshadow Primer and two samples that I am not going to use but NOT the All Nighter Jumbo Spray.
I ordered these items for my daughter's birthday which is tomorrow. She will not get her present. What terrible company is it?
They sent a package but half of the order is missing!!!
Where is the Jumbo Setting Spray that I paid for??? I contacted the company several ways: Facebook, email, phone...no answer from anyone.
Order
I called to place an order online and the person i spoke to did not want to help me. The level of laziness was unbelievable, but not surprising!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Order received but half of the order is missing
Feb 16, 2024
Urban Decay - My package arrived but is missing items that I ordered and paid for
Urban Decay - My package arrived but is missing items that I ordered and paid for - Image 2
ORDER NUMBER UCA_00626130 DATE ORDERED Feb 9, 2024 I ordered All Nighter Long Lasting Makeup Setting Spray Jumbo and eyeshadow Primer. I got the eyeshadow Primer but NOT the All Nighter Jumbo Spray.
I ordered these items for my daughter's birthday which is tomorrow. She will not get her present. What terrible company is it? They sent a package but half of the order is missing!!!
I got two samples which are useless for me and the eyeshadow primer but NO jumbo Spray!!! Where is my jumbo spray that I paid for???
Question about return
Order no: UDK0502****
On 11/24/23, I ordered 2 eyeshadow kits and 2 eyeliners.
I kept the 2 eyeliners, but returned the 2 eyeshadows in early Dec. 2023.
I am checking status of return, as I have not yet recd credit.
I used return label provided.
Please advise. Thank you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAngry consumer demands answers
I made an order on november 29 of 3 urban Decay NAKED Heat palletes. Since then, I only received an email telling me the order was being prepared, but was never shipped.
I called customer service 3 times without receiving any useful response. Your costumer service is the worst Ive talked to in my entire life. Today I logged into my UD account and I found out my order was cancelled; you dont even send an email explaining the situation. You ruined 3 christmas presents I was about to give.
I DEMAND MY MONEY BACK ASAP. WHEN WILL I RECEIVE MY MONEY?
Preferred solution: Full refund
Eye liner doesn’t glide as advertised
This product works for a little while then quits gliding. I bought a sharpener for it from Ultta - it didnt help.
So I bought another pencil with same results. They dont work very long, are pricey, disappointing product.
User's recommendation: Ask if product is guaranteed.
Urban decay eyeliner won't glide
expensive product, supposed to 'glide'. worked for a few tries, then stopped 'gliding'. cant get it to apply .
User's recommendation: When buying it ask for their guarantee in writing. & save sales slips.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |WHERE’S MY PACKAGE
IT HAS BEEN 4 WEEKS AND I HAVE GOTTEN NO UPDATES ON MY PACKAGE. I’VE CALLED AND BEEN ON HOLD FOR 2 HOURS MULTIPLE TIMES.
YOU NEVER REPLIED TO MY FIRST EMAIL. AND IF IT DOESN’T SHOW UP AND IF YOU GUYS CONTINUE NOT ANSWERING THE PHONE I’M CONTACTING MY LAWYER THIS IS THE WORST SERVICE I’VE EVER BEEN THROUGH I’M NOT BUYING ANYTHING FROM HERE EVER AGAIN!!!
HOW IN THE WORLD IS IT STILL IN PROCESSING... MAKE IT MAKE SENSE !
User's recommendation: Do not order online .
Stole my money
I ordered a package and the company claimed it was delivered. However, I never received my package!
It was an expensive one too. I contacted the company and they said they were going to open an investigation. They never did!
My Order never got to me. I did not get a refund either.
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They have a lot of make up which my daughter likes ...like the finishing spray. It is her favourite but I ordered it on Feb.
8, 2024 and got only eye shadow primer...no jumbo finishing spray for which I paid $47. Where is the quality control? Usually the company have someone to check if the package contains everything that was ordered. This is not the case for Urban Decay Canada.
They tell me I will get an email with the tracking number...I have never got it.
This is the first and the last time I ordered things from Urban Decay on line. They have a very poor customer service.
Never heard of them. Sounds like something I'd prefer to avoid.
Not a fan of anything "urban" ; especially the "decay" part. A social and economic issue, not a product or legitimate business.